FAQs

What is Highroad?

Highroad is an online platform designed to simplify the process of selling your vehicle. We connect vehicle sellers with a network of partnered online dealers, buyers, or groups to provide competitive offers for their vehicles.

How does Highroad work?

Sellers enter basic vehicle information on our platform to receive representational offers from individual dealers, buyers, or groups. If sellers wish to reveal the identity of the specific online dealer, they can provide basic contact information.

Are the offers binding?

The offers presented by Highroad are conditional and representational by the individual dealer, buyer, or group. They are subject to vehicle inspection and may be adjusted based on the results of the inspection.

How long are the offers valid?

The validity of offers is determined by each dealer, buyer, or group and is subject to the represented period. Sellers should check the specific terms associated with each offer.

Can I trust the accuracy of the offers?

While we strive for accuracy, the offers are representational and conditional. The final offer may be adjusted based on a physical inspection conducted by the respective dealer, buyer, or group.

How do I reveal the identity of the online dealer?

If you want to know the specific online dealer behind an offer, you can choose to provide basic contact information. This will allow the dealer to get in touch with you directly.

Is there an obligation to sell once I view or choose an offer on Highroad?

No, there is no obligation to sell your vehicle once you view or choose an offer on Highroad. We aim to empower you with options and provide the flexibility to decide whether to proceed with the offer or explore other opportunities. The choice is entirely yours.

Is the offer amount guaranteed on Highroad?

The offer amount is not guaranteed until the dealer conducts a physical inspection of your vehicle. Dealers may adjust their offers based on the condition and accuracy of the information provided. You have the option to accept the adjusted offer, negotiate, or decline.

I don't like any of these offers. How else can I sell my vehicle?

These days, there are many, many different places online to sell your vehicle. Here’s a handy guide on how to do it! No matter how you do it, we’re always glad to help folks find the right buyer and make their sale.

What happens during the vehicle inspection?

The respective dealer, buyer, or group may conduct a physical inspection to confirm the condition and accuracy of the information provided. The offer may be adjusted based on the results of this inspection.

How do I communicate with dealers or buyers?

Highroad and its affiliated dealers, buyers, or groups may communicate with you via text or phone. Some dealers may use automated technology for communication.

Is there a cost to use Highroad?

Using Highroad to receive and compare offers is generally free for sellers. However, please check for any specific fees associated with additional services or features.

What happens if I provide inaccurate information?

Providing false, misleading, incomplete, or inaccurate information may invalidate the offer. It's crucial to ensure that the information you provide is accurate and truthful.

Is my personal information safe?

We take the privacy and security of your personal information seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

I still need help. How can I contact you?

Reach out to us at any time at info@highroadx.com.